French-Speaking Junior Customer Support Specialist - Warsaw

Company: Recruiting Agency

Location: hybrid, Warsaw

Job Type: employment

Net Salary: PLN 4500.00 per_month

Positions: 1

Status: open

Description

📍 Prosta 67, Warsaw
🏢 XTB
🕒 Full-time | Permanent | Hybrid

About XTB

XTB is a global financial company specializing in online trading of financial instruments. As the largest FinTech company in Poland and a leading brokerage firm in Central and Eastern Europe, XTB operates across multiple international markets, including Asia and South America.

At XTB, employee development is a priority. We offer structured training programs, continuous learning opportunities, and clear career paths in a dynamic international environment. We are also proud to be a certified Great Place to Work company.

If you are looking to start your career in finance and gain valuable international experience, XTB could be the right place for you.

Key Responsibilities

Deliver high-quality customer service to French-speaking clients

Build and maintain strong, long-term client relationships

Respond to inquiries and resolve issues professionally via phone, chat, and email

Provide clear explanations regarding complaints and account-related matters

Monitor financial markets and stay informed about market developments

Update and verify client data in the CRM system

Collaborate with international XTB branches and internal departments

Requirements

Fluent French (native or C1/C2 level)

English proficiency at minimum B2 level

Availability to work in a rotational shift system (between 8:45 a.m. and 7:00 p.m.)

Ability to multitask and prioritize effectively

Strong communication and interpersonal skills

Good command of MS Office tools

Nice to Have

Previous experience in customer service

Basic knowledge of financial markets and understanding of XTB’s business model

What We Offer

Stable employment based on an employment contract

Opportunity to grow within the FinTech industry in an international environment

Structured training led by experienced financial market professionals

Clear career path with regular feedback and transparent promotion criteria

Hybrid work model (2 days in the office, 3 days remote)

Team-building and integration events

Modern equipment tailored to your needs

Comprehensive benefits package including private medical care, MyBenefit platform, sports card, language learning platform, meal subsidies, and more

Skills Required

Languages Required

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