IT Service Desk Analyst with French & English (f/m/n) - Warsaw

Company: Recruiting Agency

Location: hybrid, Warsaw

Job Type: employment

Net Salary: PLN 6000.00 per_month

Positions: 1

Status: open

Description

📍 Al. Jerozolimskie 134, Warsaw
🏢 Bibby Financial Services
🕒 Full-time | Permanent | Hybrid

About Bibby Financial Services

Bibby Financial Services (BFS) is part of the international Bibby Line Group, in continuous operation since 1807. We provide financial solutions to SMEs across Europe and Asia, including factoring and corporate liquidity support. BFS has been operating in Poland since 2002, offering a stable, internationally-oriented work environment with a culture based on partnership. We are committed to equal opportunity employment and are ideal for action-oriented professionals who value stability, enjoy challenges, and make decisions with courage.

Role Overview

As a 1st Line IT Service Desk Analyst fluent in French and English, you will deliver top-tier IT support to BFS employees and customers. Your work will focus on Incident Management and Service Request Fulfilment, ensuring timely, effective resolution of technical issues.

Key Responsibilities

Log, manage, and resolve all Incidents and Service Requests according to agreed procedures and SLAs

Use the knowledge base to perform basic troubleshooting and resolve issues where possible

Escalate complex incidents to 2nd and 3rd Line Teams when required

Communicate regularly and clearly with end-users about ticket status

Manage tickets raised with 3rd party vendors or resolver groups

Assist in maintaining the knowledge base, including resolutions and work instructions for common issues

Apply IT security principles to protect BFS from unauthorized access or fraudulent requests

Continuously build technical knowledge and adapt to new services and procedures

Requirements

Experience in an IT support environment

Excellent customer service skills and telephone manner

Experience with Microsoft Outlook and Exchange

Basic understanding of desktop/laptop support and Active Directory

Logical thinking and ability to follow technical procedures

Ability to work effectively in a team and under pressure

Desire to learn about IT systems and environment

Fluent in French, English, and Polish (written and spoken)

What We Offer

Full-time employment contract

Bonus system

Hybrid working model

26 days of annual leave

Professional development opportunities

Benefits package: private medical care, group insurance, co-financed Multisport card, free online language courses, 3 paid volunteering days per year, 1 additional day off per year at management discretion

Convenient office location near Warsaw Western Railway Station

Skills Required

Microsoft Exchange

Outlook

Active Directory

Languages: French B2, English B2, Polish B2

Skills Required

Languages Required

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